MathsightSupport
Help with the Mathsight iOS app — subscriptions, accounts, playback and privacy. Mathsight is a video learning app for children in Grades 1–6: short animated lessons, a printable worksheet for every lesson, no ads and no third-party tracking.
Contact us
Questions, bug reports or feedback — email us and we usually reply within 2 business days.
You can also send a report from inside the app: For Parents → Report a Problem. It attaches a screenshot and the app version, which helps us fix things faster.
Common questions
How do I subscribe?
Subscriptions are managed by Apple. Open the app, tap the settings icon, pass the parental gate, then tap Subscribe under “For Parents”. Payment is charged to your Apple Account at confirmation of purchase.
How do I restore a purchase on a new device?
Open the app → settings icon → parental gate → Restore Purchases. Make sure the device is signed in with the same Apple Account used for the original purchase.
How do I manage or cancel my subscription?
Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. To manage or cancel, open Settings → Apple Account → Subscriptions on your device, or visit apps.apple.com/account/subscriptions.
Do you support Family Sharing?
Yes. Family Sharing is enabled for the subscription, so members of your Apple Family can use it on their own devices.
How do I delete my account and data?
In the app: settings icon → parental gate → Delete Account. This permanently removes your account and all associated learning data from our servers. If you subscribed, remember to cancel the subscription separately in your Apple Account settings — deleting the app account does not cancel billing.
A lesson won’t play, or the video keeps buffering
Please check your internet connection first, then try again. If a specific lesson fails, email us the lesson name (for example “Grade 3 · Lesson 24”) and your device model — playback issues are usually fixed on our side.
Is my child’s data collected?
No accounts are needed to browse the lessons, and we do not collect personal information from children. We only store anonymous technical data (such as which lessons were watched) to make the app work. See our Privacy Policy for details.
Looking for details about the lessons, the worksheets or how the course is organised? See the FAQ.
Legal: Privacy Policy · Terms of Use
See it for yourself
Browse the grades, watch a lesson, print the worksheet.